Frequently Asked Questions — z365 Support

To register on z365, visit the homepage and click the registration button. You will be asked to provide your full legal name, date of birth, email address, phone number and a residential address (including your city — for example, Karachi, Lahore or Islamabad). Choose a strong password, accept the Terms & Conditions and confirm your email address via the verification link we send. Registration is free and takes only a few minutes. You must be at least 18 years old, or the higher minimum age required by the applicable jurisdiction, to open an account.

KYC (Know Your Customer) verification is required before you can make withdrawals or access certain account features. Pakistani users are typically required to submit a clear copy of their Computerised National Identity Card (CNIC) or a valid passport. You may also be asked for a selfie or liveness check alongside your ID document. In some cases, proof of your deposit payment method may be requested — for example, a transaction screenshot confirming your name matches your registered account. All documents must be submitted through the Platform's secure HTTPS portal only, never by email.

No. z365 operates a strict one-account-per-person policy. Opening duplicate or multiple accounts is a serious breach of the Terms & Conditions and may result in the immediate suspension of all associated accounts, forfeiture of any pending balances and a permanent ban from the Platform. If you believe a duplicate account exists in your name due to an error, please contact the support team at [email protected] immediately to resolve the issue before it affects your standing.

On the z365 login page, click "Forgot Password?" and enter the email address registered to your account. We will send a password reset link to that address. Click the link within the specified time window (usually 15–30 minutes), then enter and confirm your new password. If you no longer have access to your registered email address, contact support directly — additional identity verification will be required before your credentials can be updated for security reasons.

You can update certain account details — such as your phone number, residential address, email address and communication preferences — through the Account Settings section of the Platform. However, your registered name and date of birth cannot be changed after initial KYC verification, as these are permanently tied to your identity documents. If there is a genuine error in your name or date of birth as recorded on z365, please contact our support team with supporting documentation so the matter can be reviewed.

z365 references payment methods that are familiar to Pakistani users, including bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, and mobile wallet channels such as Easypaisa, JazzCash and Raast. Cryptocurrency options (USDT, BTC and others) may also be available. Please note that the actual availability of any payment method depends on the Operator's current cashier configuration. z365 does not imply that any of these providers endorse, support or are affiliated with gambling activities — they are referenced for contextual familiarity only.

Minimum deposit thresholds are set by the Operator and displayed in the cashier at the time of your transaction. As an illustrative reference, minimum deposits on similar platforms commonly start from around PKR 500 to PKR 1,000, depending on the chosen payment method. Cryptocurrency deposits typically have their own minimum amounts expressed in the relevant coin or token. Always check the cashier screen for the current, definitive minimum before initiating a transfer, as these figures are subject to change.

Withdrawal processing times vary by payment method and are subject to the Operator's verification procedures. As a general reference: e-wallet withdrawals (Easypaisa, JazzCash) often process within a few hours to one business day once approved; bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah may take one to three business days; cryptocurrency withdrawals typically arrive within minutes to a few hours after approval. Your KYC must be fully completed before any withdrawal is processed. Pending bonuses with unsatisfied wagering requirements may delay withdrawal eligibility.

No. All deposits must originate from a payment account registered in your own name. Third-party deposits — where the sending account belongs to a different person — are not permitted on z365. This policy exists to prevent fraud and money laundering. Any deposit detected as coming from a third-party source may be reversed, and your account may be suspended pending investigation. If you are having trouble linking your own payment method, contact support for guidance rather than using another person's account.

Withdrawal requests may be declined for a number of reasons: your KYC verification may be incomplete or pending review; you may have an active bonus with unsatisfied wagering requirements; the withdrawal account details may not match your registered name; or there may be an ongoing security review on your account. In all cases, you will be notified of the reason for the decline. Contact z365 support at [email protected] and include your account reference number for the fastest resolution.

z365 covers a wide range of sports betting markets, with a particular focus on sports popular in Pakistan. This includes international cricket (ICC Test matches, ODIs and T20Is), the Pakistan Super League (PSL), domestic and international football, UFC and MMA events, tennis, basketball and more. Live in-play betting is available on major events, allowing you to place bets as the action unfolds — for example, during a high-pressure PSL final or an ICC World Cup knockout match. Market availability may vary depending on the Operator's current offering.

Live betting allows you to place wagers on an event that is already in progress. Odds update in real time to reflect the current match situation — for example, the run rate in a T20 match or the scoreline in a football game. You select your market, enter your stake in PKR and confirm your bet. Because odds shift rapidly during live play, there is a brief acceptance window during which your bet is confirmed. If odds move significantly before confirmation, you may be prompted to accept the new price. A stable internet connection is recommended for live betting.

The z365 casino section offers a variety of game types, including video slots with themes ranging from classic fruit machines to cinematic adventures, live dealer games (live roulette, live blackjack, live baccarat, live Andar Bahar and more), virtual table games (roulette, blackjack, poker), and crash-style instant win games. Live dealer games are hosted by real dealers via video stream and are particularly popular among South Asian users for the interactive experience. Game availability is subject to the Operator's current library, which is updated regularly.

RTP stands for Return to Player — it is expressed as a percentage and represents the theoretical average payout of a slot game over millions of spins. For example, a slot with a 96% RTP will, in theory, return PKR 96 for every PKR 100 wagered over a very large sample size. Importantly, RTP is a long-term statistical average, not a guarantee of what you personally will win or lose in any individual session. Higher RTP slots generally offer better value, but results in any given session are determined by random number generators (RNG) and can vary significantly from the stated average.

Yes. The z365 Platform is fully optimised for mobile browsers on both Android and iOS devices, meaning you can access the full range of sports betting markets and casino games directly through your phone's browser without needing to download a separate app. The mobile interface adapts to your screen size and maintains full functionality. For the smoothest experience, we recommend using an up-to-date browser (Chrome, Safari or Firefox) and a reliable mobile data or Wi-Fi connection, especially for live dealer games and in-play betting.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must stake a bonus amount before any associated winnings can be withdrawn. For example, if you receive a PKR 2,000 bonus with a 30x wagering requirement, you must place bets totalling PKR 60,000 before you can withdraw. Not all game types contribute equally — slots typically contribute 100%, while live casino or table games may contribute at a lower rate (e.g., 10%–20%). Always read the specific promotion's T&C before claiming any offer to understand the full terms.

The welcome bonus is typically available to new users on their first qualifying deposit. After completing registration and account verification, navigate to the Promotions or Cashier section and opt in to the welcome offer before or during your first deposit. A minimum deposit amount applies (the specific PKR threshold is stated in the promotion terms). The bonus will be credited to your account automatically upon confirmation of your qualifying deposit. Note that welcome bonuses are one-time offers — they cannot be claimed multiple times or on subsequent deposits.

Yes. While you have an active bonus with pending wagering requirements, a maximum single-bet or single-spin limit typically applies. This is commonly in the range of PKR 500 to PKR 1,000 per bet or spin, though the exact limit is stated in each promotion's individual terms. Exceeding the maximum bet limit while a bonus is active may result in the bonus and any associated winnings being voided. This rule exists to prevent strategic wagering patterns designed to extract bonus value without genuine play intent.

If a bonus expires before you have completed the wagering requirements, the unused bonus amount and any winnings derived from it are forfeited from your account. The expiry period is clearly stated in each promotion's terms — it is typically between 7 and 30 days from the date the bonus is credited. Any real-money balance in your account that is separate from the bonus is not affected by the bonus expiry. We recommend reading the promotion terms carefully and ensuring you have sufficient time to meet the requirements before claiming.

Yes. z365 regularly features promotions for existing registered users, including reload bonuses on subsequent deposits, free bet credits for specific sports events (such as ICC tournament matches or PSL games), cashback offers on net weekly losses, slot tournaments and seasonal promotions timed around major cricket and football fixtures. Availability and terms vary — check the Promotions page of the Platform regularly for the latest offers. Marketing email opt-ins ensure you receive notifications directly, subject to your communication preferences in Account Settings.

z365 uses HTTPS/TLS encryption on all pages and data transmissions, ensuring that information exchanged between your device and the Platform is protected in transit. Passwords are stored using industry-standard hashing techniques and are never visible to z365 staff. KYC documents are held in encrypted storage with role-based access controls. Two-factor authentication (2FA) is available for eligible accounts and is strongly recommended. z365 staff will never contact you to ask for your password. If you receive any such request, please report it to [email protected] immediately.

Log in to your z365 account and navigate to Account Settings, then select the "Responsible Gambling" or "Player Protection" section. From there you can set daily, weekly or monthly deposit limits, loss limits and session time limits in PKR. Reductions to existing limits take effect immediately; increases are subject to a mandatory cooling-off period (usually 24–72 hours) to prevent impulsive changes. If you encounter any difficulty setting limits, contact our support team who will configure them on your behalf without delay.

Self-exclusion is the strongest responsible gambling tool available — it suspends your account access, disables deposits and prevents betting for a set period (minimum 6 months) or permanently. To apply, go to Account Settings, select "Responsible Gambling" and choose "Self-Exclusion". Select your desired duration, review the confirmation carefully and confirm. Self-exclusion cannot be reversed before the period ends. If you need assistance, contact support at [email protected] and the team will process it manually and immediately. Your available balance can be withdrawn before the exclusion takes full effect.

z365 does not claim to be licensed, approved or regulated by any Pakistani authority, including the PTA, State Bank of Pakistan or any provincial body. Pakistan's Prevention of Gambling Act, 1977 and other applicable legislation may restrict online gambling. z365 is not in a position to provide legal advice, and this answer does not constitute legal guidance. Users in Pakistan are solely responsible for understanding and complying with the laws applicable in their jurisdiction. We strongly recommend seeking independent legal advice if you are uncertain about your obligations before participating in any gambling activity.

Warning signs that gambling may be becoming harmful include: spending more than you planned and finding it difficult to stop; chasing losses by continuing to play after hitting your budget; using money set aside for bills, family expenses or savings to fund gambling; feeling anxious or irritable when not gambling; hiding your gambling activity from family or friends; or feeling that gambling has become a way to escape stress or emotional difficulties. If any of these apply to you, please visit our Responsible Gambling page for tools and guidance, or speak to a qualified mental health professional.